By creating an account, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders and more.Sign up
Our Assistants are at your disposal to help you navigate and discover our online Store, to advise on purchases and give you all the information you might need on orders and deliveries, or for any other request. Our Customer Service operators are available: Monday through Friday, from 8 am to 5 pm holidays excluded.
1. How can I contact STORE.FAY.COM?
Click on the “Contact Us” button at the bottom of any page to find out all the possible ways to get in touch with us.
2. How do I buy a product on STORE.FAY.COM?
You can place an order in few easy steps:
- choose the desired articles and add them to your Cart
- Register on STORE.FAY.COM or, if you already have, log in by entering your email address and your password
- enter the requested shipping information
- enter the requested payment information
- proceed to checkout and complete your order
Our operators are available to assist and advise you during the purchasing process.
3. Can I change my shipping address?
It is not possible to modify your shipping address once the order has been completed. Please make sure to provide the correct shipping address when placing the order.
4. What countries do you ship to?
STORE.FAY.COM operates in Italy, Austria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Finland, France, Germany, Great Britain, Greece, Ireland, Netherlands, Polland, Portugal, Romania, Spain, Sweden, Hungary and United States. Delivery is possible only to the country the order originated from. Orders to foreign countries or addresses not accepted from our courier service (P.O Boxes or poste restante), will be automatically cancelled.
5. I have not found the answer to my question
Do not hesitate to contact our Customer Service. Our operators are available to assist you in the browsing and discovery of our website or for any other need and question you may have. For further information, please click on the “Contact Us” button at the bottom of any page.