Orders & Shipping
- 1WHERE DO WE DELIVER?Delivery of Products purchased on the Site can be made to the following countries:
Italy, Austria, Belgium, Bulgaria, Croatia, Denmark, Finland, France, Germany, Greece, Ireland, The Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Switzerland, Romania, Spain, Sweden, Hungary, Estonia, Latvia, Lithuania, Luxemburg, Malta, Slovakia, Slovenia and the United States to the specified delivery address entered during the purchase process.
Items can only be delivered to the state where items are added to a designated "Shopping Bag" for that particular country. The user is obliged to add a Delivery Address which corresponds with the Purchase Country.
Orders that contain addresses that do not correspond to the Purchase Country will be cancelled and reimbursement of any funds already paid will be made.
We are sorry to inform you that deliveries cannot be made to Livigno, Campione d'italia, Vatican State and San Marino, as well as post boxes or postal depots.
In the event that an order with a delivery address that corresponds with any of the above has been made, FAY.COM will proceed to cancel the order and reimburse any payment, if already made.
For deliveries of pre-orders and/or back-orders, we encourage you to consult articles 5.7 e 5.8 of the General Conditions of Sale, which define delivery times.
- 2HOW LONG DOES IT TAKE AND HOW MUCH DOES IT COST TO DELIVER ITEMS?- Standard Delivery - within 3-5 working days - FREE
- Express Delivery - within 1-3 working days - € 19,00
Delivery is free on all full priced items. Deliveries are made Monday-Friday, during office hours, excluding weekends and bank holidays. You can check the expected delivery date and any updates about the status of the delivery, through the tracking number that will be sent to you at the time of shipping. Once you have completed the order process, you will not be able to change the delivery address.
- 3CAN I TRACK MY ORDER?
At the shipping of your order, you will receive an e-mail confirmation with a link that will allow you to track the delivery.
You can also directly check the details and delivery status of your order at this link.
If you have just concluded your order, the details will be available in a few minutes.
- 4CAN I CANCEL OR CHANGE MY ORDER?If you'd like to cancel or modify your order, we invite you to promptly contact us by email at: firstname.lastname@example.org or by freephone 0800- 368-1791. We will work hard to satisfy your request. However, once an order is in the preparation phase at the warehouse, we won't be able to guarantee the cancellation or modification of your order.
If you have received an order but would like to return or exchange it we invite you to consult our conditions for Returns and Exchanges attached to the order confirmation email or in the Returns and Exchanges Section. Once we have received your returned item, we will reimburse any payment or proceed to exchange the item, as requested.
- 5WHAT IS A PRE-ORDER AND HOW DOES IT WORK?Selected special looks and runway items may be purchased in advance online. Pre-order products will be reserved for you and sent as soon as they become available.
Delivery times may be indicated online, in the item description and the order confirmation email which will be sent as soon as the purchase process has been successfully completed.
If your order comprises both available items and pre-order items then you will receive these items separately.
If your order comprises pre-order items with different delivery dates then these items will be shipped as soon as all items become available.
In both cases, you will be debited for these purchases when they have been shipped.
The purchase of pre-order items can only be made with a Credit Card. We will contact you in regards to your preorder before it ships. We will take a 1 pound pre-authorization to confirm the validity of your payment method. The full payment will be debited at the time of shipping.
- 6IS IT POSSIBLE TO GIFT WRAP ITEMS PRIOR TO DELIVERY?All items are packaged and shipped in a non-branded box. Items inside the box are elegantly wrapped, with the possibility of including a personal message. Prices of items are not indicated inside, and are therefore gift ready.