Returns and Refunds

• 1WHAT CONDITIONS NEED TO BE FULFILLED TO RETURN AN ITEM?
  - Returns must be made within 14 days of the original order delivery date;
  - Any Item(s) to be returned/exchanged must be delivered to a courier within 14 days of contacting Customer Services;
  - Any returns must only be shipped to the country from which its shipping originated;
  - Item(s) to return or exchange, must have been purchased on FAY.COM and not in store or in any of our boutiques;
  - In the event that multiple items are to be returned, shipping fees for these items will not be reimbursed. Shipping fees may be reimbursed if the client wishes to return the entire order.
  
  Clients are kindly asked to ship items, without delay, and within 14 days of communicating their intentions to return item(s), using the procedure as described. Clients will be able to exercise this right if they have respected the 14 day returns/exchange period.
  
  You may return a gift by telephoning our Customer Service Team.

• 2HOW DO I RETURN AN ITEM?
  Follow these three, simple steps to return an item(s):
  - Complete a returns form which can be found as an attachment in the order confirmation email or through the link "Right to Withdrawal - PDF";
  - Stick the pre-completed and pre-paid returns label on the original box (or on a similar, suitable box) taking care to cover the original shipping details and telephone UPS on: 03457877877. The courier will collect your item on request.
  -Should you misplace or lose the any related documentation, please contact customer services on +39 02 89623353 or send an email to: contact-fay@todsgroup.com.
  - Should you misplace the UPS returns label, contact customer services on freephone: 8003681791 or via email: contact-fay@todsgroup.com, after which, a new one will be sent out to you.

• 3WHEN WILL I BE REIMBURSED FOR A RETURN?
  Once we have received your returns, we will verify the condition and state of those item(s).
  This may take 3-4 working days from the date of the return arriving back to us.
  A refund will be made as soon as possible and when the item has been accepted for returns.
  Refunds will be made via the original payment method used and for the same amount paid.
  This will be credited to your account within one week of a returns transaction being initiated and/or according to your individual banking policy.

• 4HOW DO I EXCHANGE AN ITEM?
  Follow these three, simple steps to exchange an item(s):
  
  - Complete an exchange form which can be found as an attachment on the order confirmation email or through the link "Exchange Forms - PDF";
  - Stick the pre-completed and pre-paid exchange label on the original box (or on a similar, suitable box) taking care to cover the original shipping details and telephone UPS on: 3457877877.
  A courier will collect your item(s).
  -Should you misplace or lose any related documentation, please contact customer services on +39 02 89623353 or send an email to: contact-fay@todsgroup.com.
  - Should you misplace the UPS exchange label, contact customer services on freephone: '+39 02 89623353 or via email: contact-fay@todsgroup.com, afterwhich we will send you a new label.

• 5HOW MANY DAYS DO I HAVE TO RETURN OR EXCHANGE ITEMS?
  You may request a refund or an exchange within 14 days of the item(s) being delivered.
  To exercise your Right to Withdrawal or the Right to an Exchange, you must notify us of this intention by post, fax or via email. Please find our contact details below:
  TOD'S S.p.a.,
  Via Stendhal 35, 20144 Milano
  Freephone +39 02 89623353,
  Fax +39 02 89623481,
  E-Mail: contact-fay@todsgroup.com