ADR / ODR
The ODR platform is available at the following address http://ec.europa.eu/consumers/odr/ ; through the platform you may find a list of the ADR entities and relevant link to their websites, as well as start an online dispute resolution procedure for resolving your dispute. For any cross-border disputes relative to the application, execution or interpretation of our General Conditions of Sale, if you habitually reside or possess an address in one of the member states of the European Union which is not an address in Italy, you may apply for a claim under European State procedure for the purposes of resolving a reasonable dispute, as per your consumer rights under Regulation CE no. 861/2007.
This application must be made before a competent court, solely on the condition that the claim for dispute does not exceed Euro 5,000.00 (excluding all relative legal expenses) from the date that the competent court receives the application. Further information on the abovementioned Regulation can be found on the following website: https://eur-lex.europa.eu/eli/reg/2007/861/oj .
Regardless the outcome of the out-of-court procedure, your rights to resort the court competent for the settlement of your dispute with THE LUXER, as well as to start, where applicable, an out-of-court dispute resolution procedure pursuant to Chapter V, Title II-bis of the Consumer Code are safe.
For any further information, please Contact Us.