FAY IN TOUCH
You can text our Brand Specialists to find the most suitable item for you, get style advice and an easy, personalised shopping assistance.
Discover Fay services
Discover our services specially dedicated to your online shopping.
Advice from our Brand Specialists
CHAT WITH OUR PERSONAL SHOPPERS
Our services for your shopping
FREE SHIPPING
Enjoy Complimentary Ground shipping on all non-sale items.
EXCLUSIVE PACKAGING AND GIFT MESSAGE
Your item will be delivered in elegant, Fay branded packaging, with the option of including a personalized gift message.
WARRANTY
Purchases made via the official website and at one of our Boutiques include a 2-year guarantee.
Exchanges and returns
Exchanges or returns of items purchased on Fay.com can be made free of charge within 14 days from the delivery date.
EXCHANGES
If you wish to change the size of your purchase, activate the online exchange procedure by accessing the "Request an Exchange" section or from the "Shopping Bag" section in My Account.
ONLINE RETURNS
If you wish to return your purchase, activate the online exchange procedure by accessing the "Request a Return" section or from the "Shopping Bag" section in My Account.